Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE
Cashmores DOORS2DOORS LTD TRADING AS DOORS2DOORS
From time to time we may supplement these Terms with additional Terms relevant to specific content or events ("Additional Terms"). These Additional Terms may be placed on this site to be viewed in connection with the specific content or events and shall be identified as such. You understand and agree that such Additional Terms are hereby incorporated by reference into these Terms.
RESTRICTIONS ON USE OF MATERIALS
This site is owned and operated by Doors2Doors (referred to as "Doors2Doors", "we," "us," or "our" herein). No material from any web site owned, operated, licensed, or controlled by Doors2Doors may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without our express written permission. You may download one copy of the materials displayed on the site on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Doors2Doors copyright and other proprietary rights. All trademarks, service marks, and trade names are proprietary to Doors2Doors and its associates.
In the event you download any material from the site, the material, including any software, files, images, graphics or text are licensed to you by Doors2Doors. Doors2Doors does not transfer title to such material to you. You own the medium on which the material is recorded, but Doors2Doors retains full and complete title to the material at all times, and all intellectual property rights therein. You may not redistribute, sell, de-compile, reverse engineer, disassemble, or otherwise reduce any software contained in the material to eye-readable form.
Doors2Doors is pleased to hear from individuals and companies and welcomes comments regarding our products and events, including this site. While we value your feedback we request that you be specific in your comments on those services and products only, and not submit any Doors2Doors ideas, suggestions, or materials.
Any communication or material which is transmitted by you to the site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Accordingly, anything you transmit may be used by us or our affiliates for any purpose, including, but not to, reproduction, disclosure, transmission, publication, broadcasting and posting. Furthermore, we shall be free to use any ideas, concepts, know-how or techniques contained in any communication you send to us for any purpose whatsoever including, but not to, developing, manufacturing and marketing products or events using such information.
These Terms are effective until terminated by either party. You may terminate these Terms at any time by destroying all materials obtained from any and all Doors2Doors site(s) and all related documentation and all copies and installations thereof, whether made under these terms or otherwise. These Terms will terminate immediately without notice from Doors2Doors if in Doors2Doors sole discretion you fail to comply with any of these Terms. Upon termination, you must destroy all materials obtained from this site and any and all other Doors2Doors site(s) and all copies thereof, whether made under these Terms or otherwise.
The site and the materials contained in the site are provided "as is" and "as available" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Doors2Doors disclaims all warranties, express or implied, including, but not to, implied warranties of satisfactory quality and fitness for a particular purpose or non-infringement of third party intellectual or proprietary rights.
Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions of limitations regarding the exclusion of implied warranties.
Doors2Doors does not warrant that the site, the materials or any function of the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Doors2Doors does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. We will not be held responsible for the security of the site or for any disruption of the site however caused, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
You will remain responsible and liable for material you upload on to or access from the site and you will indemnify us in the manner set out below in the Terms in relation to your accessing or uploading. Doors2Doors also assumes no responsibility and shall not be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the site or your downloading of any materials, data, text, images, video or audio from the site. You (and not Doors2Doors) assume the entire cost of all necessary servicing, repair, or correction which may need to be carried out to your computer system.
From time to time we will make available to you links from the site to third party sites. These sites are not in any way approved, checked, edited, vetted or endorsed by us and you agree that we shall not be responsible or liable in any way for the content, advertising or products available from such sites, the quality, functionality, suitability or legality of such sites or for any dealings that you may have, or the consequences of such dealings, with such third party site operators. You also agree that any dealings you have with such third party site operators shall be on the terms and conditions (if any) of the third party operator and you hereby waive any claim you might have against us with respect to such sites. You agree that we are not liable in any way for and you agree to indemnify us in the manner referred to below in these Terms in relation to such dealings. Any arrangements made between you and any third party named on the site are at your sole risk and responsibility.
From time to time third parties may link to our site without our express consent or knowledge. Doors2Doors is not responsible in any way for any dealings which you may have with these unauthorised sites or any content which may be displayed or linked to by these third parties. If you do come across any link which is offensive or otherwise unsuitable or inappropriate to Doors2Doors or our users please let us know.
LIMITATION OF LIABILITY
You expressly agree that your use of and browsing of the site are at your own risk. Neither Doors2Doors nor any other party involved in creating, producing or delivering the site is liable for any direct, incidental, special, consequential, indirect or punitive damages arising out of your access to, or use of, or inability to use the site or for the cost of procurement of substitute goods or services or resulting from any goods or services purchased or obtained or messages received or transactions entered into through the site or resulting from any unauthorized access to or alteration of your transmissions or data, including but not to, damages for loss of profits, use, data or other intangible property, even if Doors2Doors has been advised of the possibility of such damages.
Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Doors2Doors total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this site.
You agree to indemnify, keep indemnified, defend and hold Doors2Doors and its parent companies, subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors harmless from and against any and all claims, damages, liability, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any of these parties and any claims or legal proceedings which are brought or threatened arising from your use of, connection with or conduct on the site or any breach by you of these Terms. Doors2Doors reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to co-operate with our defence of such claim.
Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting the product and associated products, events and services of Doors2Doors. This site is controlled and operated by Doors2Doors from its offices within the UK. Doors2Doors makes no representation that materials in the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so at their own risk and are responsible for compliance with local laws, if and to the extent local laws are applicable.
In the event that any provision of these Terms conflicts with the law under which the Terms are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of these Terms will remain in full force and effect.
BELOW ARE OUR TERMS & CONDITIONS OF SALE
Terms and Conditions
ORDERS DELIVERED BY OUR VANS
Deliveries are ground floor only and to level sites. Please check first that you have the correct size and design of door as per your Invoice and that there are no damages to any of the packaging before signing as 'received in good condition'.
Remove the protective packaging and inform us within 72 hours of any visual defects, the doors should then have a protective treatment applied once unwrapped (see 'EXTERNAL DOOR CARE' and 'INTERNAL DOOR CARE' below)
ORDERS DELIVERED BY CARRIER THIRD PARTY
Please examine doors before the driver leaves, as you will be asked to sign for the correct amount of goods IN GOOD CONDITION, the doors must be checked and if any damage is present the signed docket MUST BE NOTED AS DAMAGED, the carriers or ourselves cannot be responsible for complaints on condition or shortages after this event. It is not acceptable to sign ‘unchecked’. Any defects must be notified to ourselves at email@example.com within 72 hours of Goods received.
No claims of damage will be considered after this date. Some deliveries may arrive by pallet and are kerbside only delivery so it is advisable to have help to unload the doors from the pallet as some doors may require 2 person lifting. Some doors are available with a 1 or 2 man delivery service depending on region and quantity of doors, so if this is important then please check this is applicable at the time of ordering.
HEALTH & SAFETY
Due to the above regulations, when a delivery involves FIRE DOORS or EXTERNAL GLAZED DOORS, there must be help on site, as the handling of same requires two persons. If this is not adhered to, we will need to re-deliver the order, which will unfortunately involve additional costs.
In the case of collection by customer from our premises, goods must be examined before loading, as damage can easily occur while transporting goods in or on unsuitable transport. Cheques will be subject to 7 working days clearance.
CHECKING GOODS AFTER DELIVERY OR COLLECTION and BEFORE BOOKING YOUR CARPENTER
Prior to commencing any work on your doors, please check for faults: a bow of 4mm along the length of the door shall be deemed to be within the manufactured and BSS tolerances.
CHECK THAT YOU HAVE THE CORRECT DOOR, FRAME etc. AND THAT THE SIZES ARE CORRECT, ALSO THAT THERE ARE NO FAULTS
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products.
In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods. N.B. Claims are unacceptable after work has commenced and any alterations have been carried out.
Doors should be kept dry and stored horizontally on a flat surface or three bearers. Always ensure that there is adequate ventilation and that the doors are not subjected to excessive build-up of heat, as this would lead to an imbalance of moisture content in the kiln-dried timber components of the door. This can lead to problems with the door at a later date.
Doors are sold as individual items and timber is a living product. Please enquire if doors are required as pairs, an additional charge for labour time involved for the matching of veneers, will be applicable if it is possible to accommodate the request. Remember that wood has many variations in grain pattern and colour variance and these cannot be accepted as a reason for exchange or rejection. All our doors are manufactured from timber which is from natural but sustainable material and is vulnerable if not properly protected from changes in temperature and humidity. If exposed to such extremes without suitable treatment, natural movement or distortion such as swelling, warping or splitting can and will occur. We take great care in supplying quality doors, but once the door leaves our premises, we obviously have no control over the conditions to which they are exposed and therefore no liability will be accepted where any problems arise from moisture ingress.
EXTERNAL DOOR CARE
To validate your warranty and preserve the appearance of all external doors and to give long and trouble-free service, our recommended treatment must be used on all our external doors, which is a minimum of: For doors manufactured with Mahogany type timbers we would suggest the use of one of the products from our 'Exterior Oils' range applied in accordance with our instructions.
For doors manufactured from Oak and timbers containing large quantities of tannin (e.g. Idigbo) we would suggest one coat of 'External Oak' (Virgin or Regency) and two coats of 'External Oak Protection' applied in accordance with our instructions.
It is of paramount importance that all external doors are completely sealed from moisture ingress before exposure to the elements. Remember; there is moisture in the air, and as soon as you unwrap your door it is exposed, even if it is inside your garage or home, so treatment must be applied as soon as the door is out of it's protective wrapper.
If a door is fitted before any treatment or protection, it will be ruined within a few hours when exposed to the elements. All timber doors must be finished in accordance with BRITISH STANDARD CODE OF PRACTICE. BSS 8000 PART 5 1990. Each finishing coat must be applied to all four edges, to both faces, inside all cut outs for locks, letter plates and hinges, inside all glazing rebates and around beading. Pay careful attention to exposed end grain including tops and bottom and the fielding of raised and fielded panels. These finishing applications must be made strictly in accordance with manufacturers instructions.
WATER BASED PRODUCTS are NOT SUITABLE for engineered doors
There must be some element of protection against UVB/UVA rays within the treatment.
IF PAINTING YOUR DOOR: Solvent based aluminium primer for hardwood must be used, which will seal the natural resin in the timber that can spoil your finished paintwork.
The same brand of finishing product must be used on all faces and edges of the door as recommended by the manufacturer, and not mixed with a treatex treatment to one side and painting to the other.
EXTERNAL DOOR FITTING
A) Reduce doors to fit equally from both sides, but not excessively, e.g. maximum of 6mm from each side. If you need to trim more than this please ask for advice on the correct choice of manufacturer.
B) Seal the door with 2 coats of treatment before your first fix, then remove the hinges, take off all ironmongery and coat every already treated surface with 3 top coats and bare timber with 2 base + 3 top coats, including all the cut outs before refitting.
The number of coats advised by the manufacturer is usually a minimum, it is therefore wise to exceed this if possible.
C) Fully seal glass rebates and backs of glazing beads prior to glazing on models supplied without glass but also…..(see D)
D) It is essential due the English climate to apply a bead of clear silicone to the glass where the glass meets the timber, before your final coat
E) Never fit mortice locks etc. at rail joints as this may seriously weaken them, use a minimum of three 4” hinges.
F) Always fit with a suitable weatherboard/bar regardless of frame cill type fitted, to prevent droplets of moisture travelling under the door and sitting on the bottom edge causing moisture ingress
G) To test the final finish you have applied to the door, spray with water, and if finished with 'treatex' products correctly as above, water droplets appear and just run off the door.
H) It is also essential to protect your door from direct sunlight and rain by means of a porch, canopy or similar construction.
I) Regular recoating of your door must be carried out as soon as the first sign of deterioration is noticed or every 3 years, whichever is the sooner.
This advice is to be read in conjunction with the treatment advice leaflets that will be inside the wrapper of your door.
INTERNAL DOOR CARE
All timber internal doors still require protection from the atmosphere e.g. central heating/ kitchen and bathroom Humidity. Remember; there is moisture in the air, and as soon as you unwrap your door it is exposed, even if it is inside your garage or home, so treatment must be applied as soon as the door is out of it's protective wrapper. Please read the instructions that are supplied with each door inside the wrapper, if by any chance there are no instructions please telephone the Sales Office. Both faces, all 4 edges and any cut outs for hardware must be treated with at least *2 coats of a good quality solvent based treatment such as treatex hardwax oil, 3 coats for steamy areas such as kitchens, bathrooms and shower rooms.
Where a pre-finished door has been purchased, it is only the two face edges that are coated, so all 4 edges will need treatment as well as any cut outs as described above*. Maximum 2-6mm trimming to each edge for standard doors (please enquire), but for FD30 fire doors only 3mm to each long edge and bottom edge, no trimming from the top. Some of our doors can be trimmed by more than 6mm (please enquire). But please telephone the sales office if you wish to use OSMO DOOR OIL Do not assume that if the door design you have appears in our website under the named range, that is the door you have purchased. We have many different ranges and suppliers with the same design of door.
If painting your ready primed door you may need to lightly sand the primer, if very smooth, to give a suitable surface for base and top coats. If un primed, a good quality solvent based Aluminium Primer for Hardwood must be used, which will seal the natural resin in softwood and hardwood that can spoil your finished paintwork. Then a good quality solvent based base coat and top coat must be applied, as recommended by the manufacturer, with a brush (we do not recommend rollers).
The Recommended stain treatment of treatex (see manufacturer website ) must be used to validate your guarantee period as stipulated at the bottom of all invoices.
A timber door must not be exposed to extremes of temperature or humidity prior to protection with recommended treatment.
Doors must not be hung or stored in damp or freshly plastered rooms, all new plaster needs at least six weeks drying out period.
All doors need finishing and should be sealed or primed prior to hanging. This advice is to be read in conjunction with the treatment advice leaflets that will be inside the wrapper of your door.
AS WITH ALL BUILDING WORKS, PLEASE ADHERE TO BRITISH STANDARD SPECIFICATION NO.8000 PART 5 1990 WHEN STORING, HANDLING AND FITTING OUR DOORS.
LIMITS OF CONTRACT
No binding contract is created until an order is accepted by the Company and all prior correspondence, oral or otherwise,
are to be regarded as superseded and not forming part of the contract. Prices quoted are subject to revision for errors and omissions at any time.
All invoices must be paid in full within 7 days of stock being allocated, whether in our premises or at suppliers depot, and prior to delivery, whichever is the soonest. Cheques will be subject to 8 working days clearance.
CANCELLATION OR ALTERATION OF ORDER
SPECIAL ORDER BESPOKE ITEMS:
Items ordered and confirmed by deposit on order are non returnable and non-refundable. We will use our best endeavours to effect alterations required subsequent to placing order, but reserve the right to invoice for full payment of the original specification.
Any deposit paid with order is only refundable at our discretion.
We reserve the right to charge you for collection of non faulty items as per the current carrier charges at the time which may differ from that charged at the time of delivery to you. A cancellation/alteration administrative charge will apply. Any item that is unwrapped or has been damaged or not stored correctly will not be accepted back into stock.
Refunds will then be issued after they have been inspected by our warehouse manager and deemed in perfect condition.
In the unlikely event of you receiving faulty goods, please keep all packaging for inspection, and if possible photograph the fault and email firstname.lastname@example.org, with the details and your Invoice number.
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied.
We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products. In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need
replacement, our liability shall not exceed the replacement of faulty goods.
We request that cancellation be informed to us in writing by post (recorded delivery recommended) or e-mail to be received by us within the 14 day period following delivery. Special or bespoke made items are exempt. A refund for the goods will be provided within 30 days.
Arranging return of the goods to us, and the cost for this shall be the responsibility of the customer. Should you wish to return the goods via a courier, we would suggest you insure the goods against damage in transit.
All goods to be returned must be suitably packaged. This paragraph is set out as exemptions under The Consumer Protection Regulations 2000 (DSRs)
It is advisable to purchase all the doors you need at the time, as we cannot guarantee a perfect match if extra doors are ordered LATER . This being due in the main that most items are imported and therefore are purchased from various sources from around the world.
We reserve the right to change these Terms & Conditions without prior notice and the latest version is always available on our website www.doors2doors.co.uk
PLEASE NOTE: THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR CONSUMER RIGHTS, COVERED UNDER THE CONSUMER CONTRACTS (INFORMATION, CANCELLATION AND ADDITIONAL CHARGES) REGULATIONS.