IMPORTANT INFORMATION TO VALIDATE DOOR WARRANTY
ORDERS DELIVERED BY OUR OWN VANS :
Deliveries are ground floor only and to level sites. Please check first that you have the correct size and design of door as per your Invoice and that there are no damages to any of the packaging before signing as 'received in good condition'.
Remove the protective packaging and inform us within 72 hours of any visual defects, the doors should then have a protective treatment applied once unwrapped (see 'EXTERNAL DOOR CARE' and 'INTERNAL DOOR CARE' below)
ORDERS DELIVERED BY 3RD PARTY (CARRIERS)
Please examine doors before the driver leaves, as you will be asked to sign for the correct amount of goods IN GOOD CONDITION, the doors must be checked and if any damage is present the signed docket MUST BE NOTED AS DAMAGED, the carriers or ourselves cannot be responsible for complaints on condition or shortages after this event. It is not acceptable to sign ‘unchecked’. Any defects must be notified to ourselves at LEICESTERDOORS@GMAIL.COM within 72 hours of Goods received.
No claims of damage will be considered after this date.
HEALTH & SAFETY:
Due to the above regulations, when a delivery involves FIRE DOORS or EXTERNAL GLAZED DOORS, there must be help on site, as the handling of same requires two persons. If this is not adhered to, we will need to re-deliver the order, which will unfortunately involve additional costs.
In the case of collection by customer from our premises, goods must be examined before loading, as damage can easily occur while transporting goods in or on unsuitable transport. Cheques will be subject to 7 working days clearance.
CHECKING GOODS AFTER DELIVERY OR COLLECTION and BEFORE BOOKING YOUR CARPENTER:
Prior to commencing any work on your doors, please check for faults: a bow of 4mm along the length of the door shall be deemed to be within the manufactured and BSS tolerances.
CHECK THAT YOU HAVE THE CORRECT DOOR, FRAME etc. AND THAT THE SIZES ARE CORRECT, ALSO THAT THERE ARE NO FAULTS
By fitting or finishing your door or making alterations in any way, we shall deem you to have accepted the goods supplied. We shall not be held responsible for any incidental work or expense arising out of or because of any defect in our product, or bad workmanship applied to our products.
In the unlikely event of our goods proving defective (Manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods. N.B. Claims are unacceptable after work has commenced and any alterations have been carried out.
Doors should be kept dry and stored horizontally on a flat surface or three bearers. Always ensure that there is adequate ventilation and that the doors are not subjected to excessive build-up of heat, as this would lead to an imbalance of moisture content in the kiln-dried timber components of the door. This can lead to problems with the door at a later date.