My Goods are faulty, damaged or incorrect
In the unlikely event that you receive damaged, faulty or incorrect goods please inform us via email to info@doors2doors.co.uk including your order number and the nature of the damage within 3 working days of receiving your delivery.
As stated on the delivery page, edge damage should be inspected when receiving delivery and the product refused when possible.
We will then ask you for pictures of the damaged goods and once our team has checked and confirmed the damage claim we will initiate a replacement product to be sent to you, and the damaged goods collected where applicable.
Please note, we we will only offer a refund/credit for damaged goods if no suitable replacement can be supplied.
I've change my mind
In the unlikely event that you receive damaged, faulty or incorrect goods please inform us via email to info@doors2doors.co.uk including your order number and the nature of the damage within 3 working days of receiving your delivery.
As stated on the delivery page, edge damage should be inspected when receiving delivery and the product refused when possible.
We will then ask you for pictures of the damaged goods and once our team has checked and confirmed the damage claim we will initiate a replacement product to be sent to you, and the damaged goods collected where applicable.
Please note, we we will only offer a refund/credit for damaged goods if no suitable replacement can be supplied.
Non-Refundable Goods
There are a few products that can be purchased through this website that cannot be returned or cancelled, these include any products that has been made bespoke or personalised.
