Refunds 

Doors2Doors is the trading name of Leicester Doors LTD 
 
Our returns policy please read before ordering 
 
Detailed below are the full details of doors2doors products returns policy guidelines. 
 
For all return requests, we would request you complete the relevant returns request form and email through to Doors2Doors to enable us to process your request. Tel 01162701234; / leicesterdoors@gmail.com 
 
Our response to all return requests is 48 hours to action, and in most situations any replacement will be between 3-7 working days.  
 
Doors2Doors will schedule only one collection date for any 
return request. 
 
DELIVERIES 
 
On receipt of any delivery for doors2doors products please ensure: 
ALL products must be checked for edge damage 
ALL delivery notes must be signed and the customer count field needs completing; doors2doors will refute any claims where any customer has refused to sign the delivery note. If a customer insist on signing unchecked then no claim will be entertained for quantity shortages or edge damage 
 
Returns Guidelines 
 
1. EDGE DAMAGE 
For all return requests due to edge damage, we request these to be reported on receipt of delivery. 
 
On delivery of the doors, you the customer must check there and then for edge damage and any edge damage must be reported to doors2doors and returned with the delivery where possible. 
 
Doors2doors will honour any return requests for edge damage which is noted on the delivery note and doors 2 doors have been informed . We will collect said doors if unable to be returned on the original lorry. 
 
Please note; if the doors have left your premises no return will be accepted by doors2doors for edge damage. 
 
2. FACE DAMAGE 
For all return requests due to face damage, we request these to be reported within 72 working hours from receipt of delivery. 
 
Please ensure you do not remove out of the packaging. If the packaging is damaged on receipt of delivery take a photograph do not proceed to open the packaging if you suspect damage. 
 
Photographs where available are required to be emailed through showing damage to the door. 
 
All doors must be at delivery address, if the doors have left the premises then no return will be processed. 
 
Doors2doors will check the door as per the photographic evidence and description and confirm a credit or arrange new doors to be dispatched if we agree with the returns request. 
 
Doors2doors will make contact with you. And arrange a return within 3-5 working days unless returned on the original 
lorry. 
 
3. PICKING ERRORS 
For all return requests due to wrong door being received, we request these to be reported within 72 working hours 
from receipt of delivery. 
 
Please ensure you do not remove out of the packaging. 
All doors must be at delivery address, if the doors have left the premises then no return will be processed. 
 
We will collect said doors within 3-5 working days unless returned on the original lorry. 
 
There will be No restocking charge applied to this returns unless this is identified as a duplicate by you the customer. 
 
4. DUPLICATED ORDERS 
For all return requests due to a duplicated order being received, we request these to be reported within 72 working hours from receipt of delivery. 
 
Please ensure you do not remove out of the packaging. 
 
All doors must be at delivery address, if the doors have left the premises then no return will be processed. 
 
All Relevant purchase order numbers are required with proof of order to confirm duplication. 
 
We will collect said doors within 3-5 working days unless returned on the original lorry. 
 
There will be No restocking charge applied to this returns unless this is identified as a duplicate by you the customer. 
 
5. ORDER INPUT ERROR BY doors2doors 
 
For all return requests due to an order input order being received, we request these to be reported within 72 working hours from receipt of delivery. 
 
Please ensure you do not remove out of the packaging. 
 
All doors must be at delivery address, if the doors have left the premises then no return will be processed. 
 
We will collect said doors within 3-5 working days unless returned on the original lorry. Your replacement order will be 
scheduled within 3-5 working days unless stated otherwise. 
 
6. MANUFACTURING DEFECTS ON SITE 
 
For all installed doors, any manufacturing fault with an installed door will be referred to Customer services. 
 
For all Uninstalled manufacturing faults a returns request form is required to be completed. 
 
All requests need to be reported within 10 working days from delivery. 
 
Photographs are required to establish the fault prior to accepting returns request. 
 
Doors2doors will only collect the faulty door from the delivery address and issue the replacement via a further delivery. 
 
7. CUSTOMER ORDERING ERROR 
All return requests due to customer order error must be reported within 72 working hours from receipt of delivery. 
 
All return requests will have a 20% restocking charge applied and all delivery and collection costs to be confirmed by doors2doors and charge applied. 
 
On collection of said door(s)our driver may refuse the door(s) if the door(s) are obviously not in A1 condition. Once back at doors2doors or our partners we will notify you our customer within 48 hours if we have any refutes due to the condition of the door. 
 
8. CUSTOMER CANCELLATIONS 
All return requests due to customer cancellation must be reported within 5 working days from receipt of delivery. 
 
All return requests will have a 20% restocking charge applied and all delivery and collection fees to be charged to be confirmed by doors2doors. 
 
On collection of said door(s), our driver may refuse the door(s) if the door(s) are obviously not in A1 condition. Once back at doors2doors or our partners we will notify you the customer within 48 hours if we have any refutes due to the condition of the door. 
 
9. COLLECTIONS 
For any returns request for a door which has been collected for Edge damage will be refused as this should be checked on collection from doors2doors Products. 
 
All other returns request for doors collected from doors2doors will follow the above guidelines. 
 
A restocking charge maybe applicable. 
 
10. MADE TO ORDER / PREFINISHED / LA PORTE VISTA/ LA PORTE FRENCH DOORS/PRE HUNG DOORSETS ARE NOT RETURNABLE ITEMS 
Doors2doors will not accept returns of such items unless genuinely damaged / faulty. 
 
For all installed doors, any manufacturing fault with an installed door will be referred to Customer services. 
 
For all Uninstalled potential claims, a returns request form is required to be completed. 
 
All requests need to be reported within 10 working days from delivery. 
 
Photographs are required to establish the fault prior to accepting returns request. Doors2Doors will only collect the faulty door from delivery address and issue the replacement via branch. 
 
It is at Doors2Doors discretion to whether a return is agreed for ‘special’ products. 
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